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Technology Support Services (IT)

OLC’s Tech Support Services (TSS) team facilitates the adoption of new technology and maintains the digital wellbeing of the college and its people.

Meet the Tech Support Team

OLC’s Technical Support Services, commonly referred to as TSS, is responsible for all aspects of computers and computer-related technology used throughout the OLC system. Providing a variety of critical support services to OLC’s college centers, staff, faculty, and students, TSS ensures OLC’s technology, data, and sensitive information remains safe, secure, and readily accessible when needed.

In need of technical support?

 Check out our top how-to’s and resources below, which cover a variety of relevant topics and concerns that you may have. Should you be unable to find the solution for your problem, please fill out a Tech Support Ticket for further assistance.

Fill out a Tech Support Ticket

My OLC is a single sign-on system that allows you to log in to the Online Bookstore (Akademos), Moodle, and Jenzabar through a single user id and password.

To access My OLC, open olc.edu and select MY OLC. 
MY OLC Link

You can also follow this link my.olc.edu.

First time user?

If this is for your first time using the Single Sign-On system (My OLC), here is a first time user guide.

Trouble using Single Sign-On?

If you are experiencing problems using the Single Sign-On system, please Click Here for a user guide. You can also review the FAQs below.

Still having trouble?

If you are still having trouble accessing the Single Sign-On system, you can fill out a Tech Support Ticket.

FAQs (Frequently Asked Questions)

What systems use Single Sign-On?
Jenzabar, Moodle, and Akademos.
How do I sign up?
Select First Time User on the right side of this page. It is underneath the Login button.
What is my user id?
You will be shown your user id as part of the First Time User sign-up. Normally, it is the first letter of your first name followed by your last name and student id. For example: jdoe1234.
After signing up for Single Sign-On, how can I use my new id and password to access Jenzabar, Moodle, and Akademos?
Open olc.edu and then select the Services menu and click on OLC Single Sign-On. Sign in with your Single Sign-On user id. On my page that opens, select the system you would like to access.
What systems use Single Sign-On?
Jenzabar, Moodle, and Akademos.
How can I reset my password?
Select the Forgot Password link on the right side of the page (underneath the Login in button). Note: You have to complete the Account Recovery Setting before you can reset your password on your own.
Can I look up my username if I have forgotten it?
Select the Forgot Username link on the right side of the page (underneath the Login in button). Note: You have to complete the Account Recovery Setting before you can reset your password on your own.
How do I set up Account Recovery?
After signing in to the Single Sign-On system, click on your username in the top right corner, select My Account in the menu that appears, and then follow the steps on the page. More details can be found in this document.
Why am I being asked for "Additional security verification"?
This additional security is known as multi-factor authentication. It is used to make accounts more secure.
Can I use my old user ids and passwords?
Yes, for the time being. Open olc.edu, then select the Services menu and click on Jenzabar, Virtual Campus (Moodle), or OLC Email/Gmail as appropriate. You can then sign in with your user id and password.
Why use single sign-on?
Single Sign-On is required to access Akademos (The OLC Bookstore). You can set up account recovery to reset your password on your own. The legacy login is currently still available for Jenzabar and Moodle, but this may change in the future.
Can I use my Single Sign-On id and password to access my Student email?
No. OLC has not adopted Single Sign-On for student emails.
Why has OLC not adopted Single Sign-On for student emails?
Adopting Single Sign-On for Gmail would cause your existing login information to become invalid. When implementing new systems like Single Sign-On, it takes time for the users to adopt the system.
OLC Email (Gmail)
OLC uses Gmail for our email system. All OLC email addresses will end in "@olc.edu".

A Student's username and password will be created during the registration process. Your username and password can be obtained from the Registrar's Office or you can file a Tech Support Ticket.

You can access your email by visiting olc.edu, hovering over Resouces, and then selecting OLC Email (Gmail).

OLC Email Link

You can also visit Gmail.com and enter your username and password.

Learn more about Gmail.

Connecting email clients

You can open your messages from Gmail in other mail clients that support POP, like Microsoft Outlook.

Step 1: Make sure POP is the best way to read your emails

IMAP and POP are both ways to read your Gmail messages in other email clients.

IMAP can be used across multiple devices. Emails are synced in real time.

POP can only be used for a single computer. Emails aren't synced in real time. Instead, they're downloaded and you decide how often you want to download new emails.

Step 2: Set up POP

First, set up POP in Gmail

1. On your computer, open Gmail.

gmail

2. Sign in with your “username@olc.edu” and password.

gmail1

3. In the top right, click Settings .

4. Click Settings.

gmail2

5. Click the Forwarding and POP/IMAP tab.

6. In the "POP Download" section, select Enable POP for all mail or Enable POP for mail that arrives from now on.

7. At the bottom of the page, click Save Changes.

gmail3

Next, Allow less secure apps to access your gmail

Go to your Google Account


google_account

Select Sign-in & Security


google_account_1

Scroll down to the bottom of Sign-in & Security page and turn on Allow less secure apps:ON


google_account2

Then, make changes on your email client

Go to your client, like Microsoft Outlook, and check these settings.

email1
Incoming Mail (POP) Server pop.gmail.com Requires SSL: Yes Port: 995
Outgoing Mail (SMTP) Server smtp.gmail.com Requires SSL: Yes Requires TLS: Yes (if available) Requires Authentication: Yes Port for TLS/STARTTLS: 587 If you use Gmail with your work or school account, check with your administrator for the correct SMTP configuration.
Server timeouts Greater than 1 minute (5 is recommended)
Full Name or Display Name Your name
Account Name, User Name, or Email address Your email address
Password Your Gmail password
email2


email3
Jenzabar
OLC utilizes Jenzabar as its student information statement. Jenzabar allows students to register for courses, view official grades, view attendance records, update direct deposit information for student refunds, view financial aid statements, and more.

You can access Jenzabar in two ways. You can use the Single Sign-On system (My OLC). You can also log in to the OLC's Jenzabar site directly.

Access Jenzabar through the Single sign-on system (My OLC)


Log in to My OLC (see the My OLC tab above for details).

Select Jenzabar (JICS).
My OLC After Login

Access OLC's Jenzabar site directly


Note: Your log-in credentials will be different than your Single Sign-On (My OLC) credentials.

You can also access your email by visiting olc.edu, hovering Resouces, and then selecting Jenzabar.
Jenzabar Log In Link

Enter your Username in the top right corner and hit continue.
Jenzabar Username

Enter your Password.
Jenzabar Password

Your username and password can be obtained from the Registrar's Office or you can file a Tech Support Ticket.
Moodle
The Moodle Learning Management System is OLC's official Virtual Campus. Many courses taught at OLC will utilize Moodle. You can access Moodle in two ways. You can use the Single Sign-On system (My OLC). You can also log in to the OLC's Moodle site directly.

Access Moodle through the Single sign-on system (My OLC)


Log in to My OLC (see the My OLC tab above for details).

Select Moodle.
My OLC After Login

Access OLC's Moodle site directly


Note: Your log-in credentials will be different than your Single Sign-On (My OLC) credentials.

You can also access your email by visiting olc.edu, hovering Resouces, and then selecting Virtual Campus / Moodle.
Moodle Menu Item

Select the Log In in the top right corner.
Moodle Log In Link

Enter your Password.
Moodle Credentials

If you have not received your Username and Password, you can file a Tech Support Ticket.
Zoom
Many courses at OLC utilize Zoom for distributed learning.

OLC has installed smart classrooms at its college centers. These smart classrooms are designed to utilize Zoom.


Signing Up

You can sign up for Zoom by visiting zoom.us/signin and following the instructions on the screen.

Joining a Zoom meeting

If your course utilizes Zoom, your instructor will provide a link to the meeting. You can find information on joining a Zoom meeting here.
Office.com
All students, faculty, and staff can install up to 5 copies of Microsoft Office 365 along with access to Office 365 online.

Signing Up

If you have not done this before, you will need to sign up for an account with Microsoft at this website: https://www.microsoft.com/en-us/education/products/office.
You must use your OLC email when you sign up.

Accessing Office 365 Online


To access Office 365 online, you will need to open office.com. You will need to log in with your Microsoft credentials.

Forgot your password?

When logging in to office.com, select "Forgot My password" and follow the instructions on the screen. You can also file a Tech Support Ticket.

Installing Office 365

You will need to open office.com and log in with your Microsoft credentials.

You will need to select Install Office in the top right corner.
Then select "Office 365 apps". This will download a file named OfficeSetup.exe. Run this file and follow the instructions on the screen.

Install Office Button 

Install Office Options

Do’s and Don’ts of Internet Safety & Security

Internet safety and security is a top priority at OLC, and the TSS team is here to ensure all students and faculty are readily educated on the importance of tech safety.

Do's

Don'ts

Virus Protection

Utilize TSS for help installing Malwarebytes Removal Tools and Virus Removal Programs

Scan your devices regularly for viruses

Data Loss Prevention

When browsing the web, make sure that the URL address uses https rather than http and that you trust the recipient.

Do not send sensitive information via email unless it is encrypted through a secure connection

Phishing

Report and delete instances of phishing to TSS

Delete any and all phishing emails

Respond to phishing emails with sensitive information including, but not limited to: login information, your phone number, address, etc.

Google Workspace


Your student email and password will also give you access to Google Workspace. Google Workspace includes a number of useful tools.

Google Drive
Is an online file storage service.
Google Docs
Google Docs is an online word processing utility.
Google Sheets
Google Sheets is an online spreadsheet utility.
Google Slides
Google Slides is an online presentation (slide show) utility.
Google Calendar
Google Calendar is an online calendar.
Google Chat
Google Chat is an instant messaging utility.
Google Meet
Google Meet is a video communication utility.
One Drive

As part of your Office 365 account, you will be able to use Microsoft OneDrive.  OneDrive is an online file storage utility that will give 1 TB of storage. You can also use the OneDrive App to access your online files and back up the files on your computer (see details below).

To access OneDrive, sign in at office.com (see the Office 365 tab for details). Then select the menu icon in the top left and select OneDrive.



OneDrive App

If you are using Windows 10, then the OneDrive App should already be installed. If you are using a different operating system you download OneDrive here.

Select the Windows button and scroll down to OneDrive.



Sign in with your OLC email and use your Microsoft account password (see Office 365 tab).
My OLC / Single Sign-On FAQs
What systems use Single Sign-On?
Jenzabar, Moodle, and Akademos.
How do I sign up?
Select First Time User on the right side of this page. It is underneath the Login button.
What is my user id?
You will be shown your user id as part of the First Time User sign up. Normally, it is the first letter of your first name followed by your last name and student id. For example: jdoe1234.
After signing up for Single Sign-On, how can I use my new id and password to access Jenzabar, Moodle, and Akademos?
Open olc.edu and then select the Services menu and click on OLC Single Sign-On. Sign in with your Single Sign-On user id. On my page that opens, select the system you would like to access.
What systems use Single Sign-On?
Jenzabar, Moodle, and Akademos.
How can I reset my password?
Select the Forgot Password link on the right side of the page (underneath the Login in button). Note: You have to complete the Account Recovery Setting before you can reset your password on your own.
Can I look up my username if I have forgotten it?
Select the Forgot Username link on the right side of the page (underneath the Login in button). Note: You have to complete the Account Recovery Setting before you can reset your password on your own.
How do I set up Account Recovery?
After signing in to the Single Sign-On system, click on your username in the top right corner, select My Account in the menu that appears, and then follow the steps on the page. More details can be found in this document.
Why am I being asked for "Additional security verification"?
This additional security is known as multi-factor authentication. It is used to make accounts more secure.
Can I use my old user ids and passwords?
Yes, for the time being. Open olc.edu, then select the Services menu and click on Jenzabar, Virtual Campus (Moodle), or OLC Email/Gmail as appropriate. You can then sign in with your user id and password.
Why use single sign-on?
Single Sign-On is required to access Akademos (The OLC Bookstore). You can set up account recovery to reset your password on your own. The legacy login is currently still available for Jenzabar and Moodle, but this may change in the future.
Can I use my Single Sign-On id and password to access my Student email?
No. OLC has not adopted Single Sign-On for student emails.
Why has OLC not adopted Single Sign-On for student emails?
Adopting Single Sign-On for Gmail would cause your existing login information to become invalid. When implementing new systems like Single Sign-On, it takes time for the users to adopt the system.

Check Out the 2018-2023 OLC Technology Plan

Technology Plan

Technical Support Services - Service Ticket